Terms & Conditions

Come and meet our Glow worm woo woo and join us on a magical journey with theatrical lights, sounds and story telling which all helps to aid and support your little ones development.

The immersive experience allows your babies to explore and learn whilst having fun and socializing with others.

Standard Booking Terms & Conditions

Sessions are pre-paid only. We don’t offer refunds if you do not attend class.You can offer your session to a friend if you cannot attend. Please let us know 24 hours prior to the scheduled class for us to add to the register before attending.

We limit the amount of parents/carers and babies attending to make our sessions more friendly and intimate, our maximum per class is 12 babies.

Cancelled Classes:

No refunds are given to any cancelled class. If I have to cancel a class then I will offer all customers a session to replace this cancelled class- this may be a dedicated catch up session, allowing customers to attend a one off class.

Data Protection & Policies:

We follow all current data protection legislation and use a booking system called Class For Kids that securely stores any personal data, if we have your data in any other form this is also stored securely. We do not share your data with any third parties.

Health & Safety Policy:

At Glow Bambino we take Health and Safety very seriously as the safety of our customers is top of our priorities and we recognise the additional need to support and protect young babies and children.

All of our individual sessions have been designed for babies and children to be supervised at all times while playing and exploring the sensory environment and items.

None of the items should be left with an unsupervised baby and we will suggest that some items are used by parents only.

Please note that your participation in Glow Bambino is at your own risk. And with the understanding that parents/carers supervise and are fully responsible for their own babies and children at all times and that they understand that not all items are specifically baby toys and therefore caution and parental/carer close supervision is needed for little ones to explore them safely.

Items used are not all TOYS, some are natural items such as pinecones, items with batteries or other items which are not specified as a toys and do not come with any toy safety testing etc.

We carry out a written risk assessment for all of the locations that we use to deliver our Glow Bambino Sessions and this is reviewed every 6 months and stored with us for 3 years

In addition to this we carry out a visual risk assessment before each session to make sure the studio/hall space is safe and clean.

We ask that if you or your little one is unwell with a contagious illness that you miss class and let us know.

We clean all sensory items between sessions and session leaders start each session with clean hands. We also check all of our equipment before each session to make sure it is safe and clean. As we are a sensory play group some of our items ARE NOT baby toys and some of our items are recommended for over age 3 as they contain batteries or smaller parts.

All of our plug-in electrical items are PAT tested as needed per regulations and we test all items before each session starts. We keep electrics away from babies where possible but do ask that parents DO NOT let babies and children play or fiddle with our lighting/electrical items. We use LED lighting which has very low heat emissions making it particularly safe for use around children.

With our young babies and tots we DO NOT use UV lighting or strobes (we use a safer alternative) as we know babies’ eyes are still developing and need extra protection.

Please note our sessions are in the dark with various moving/flashing/coloured lights and glow in the dark props.

We have researched the best, safest and most relaxing lighting to use with a young age group and never use theatrical grade lasers or lights, but we ask that parents monitor their baby closely as all children can have different reactions to new experiences and it is important to note if your baby has an adverse reaction to any lighting effect and consult your healthcare provider if you have any concerns.

Each Glow Bambino Franchise has full Public Liability Insurance and all leaders have a current clear DBS Check if needed. All of the locations that we use to deliver Glow Bambino in have buildings insurance and have to our knowledge passed all current building maintenance safety conditions. There will always be an up to date First Aid kit available and Glow Bambino Leaders will have knowledge of how to use this kit, although may not have full first aid training.

All franchise leaders will have a good understanding of Safeguarding (child protection/ domestic violence) and an understanding of specifics to their own area. We have a safeguarding policy if you wish to see this.

We will not tolerate any abusive behaviour or language towards our leaders, staff or other attendees at sessions, if this happens the person will be asked to leave sessions and will not receive a refund on sessions. Please see our anti bullying section in our Safeguarding Policy.

We practice anti-discrimination and anti-bullying throughout our Glow Bambino business and promote mental health support and strive to create safe, welcoming, friendly, non-judgmental environments for all our classes and courses. No form of discrimination or bullying will be tolerated in our business or our sessions, if you experience any form of discrimination, please speak to your Glow Leader or to Glow Bambino HQ (contact details can be found on our website).